Refund policy

Thank you for your interest in our handcrafted clothing! Each piece is lovingly handmade using pre-loved fabrics, and we strive to offer you the finest garments. The beauty of handmade items lies in the subtle imperfections inherent in the artisan's touch. While our creations undergo a rigorous four-step quality check, some minor imperfections may still be present. We hope you appreciate the unique character these details bring to your garment.

We understand that there may be instances where a defect is significant enough to warrant a return. In such cases, we are happy to assist you.

Return Process:

  1. Contact Us: If you believe your garment has a substantial defect, please email us clear photos of the issue, along with your order information, to care@loveprotectsustain.com.

  2. Review: We will carefully review your request and the accompanying photos.

  3. Approval: If we approve the return due to a significant defect, we will notify you via email.

  4. Shipping: Once you receive return authorization, please ship the garment to the following address:
    10311 Canyon River Helotes, Texas 78023
    Please share the tracking information with us via email as soon as the package is shipped.

  5. Refund: Upon receiving the returned garment and verifying its condition, we will process your refund. The refund will be credited to your original payment method.

Important Considerations:

  • Handmade Nature: Please remember that our products are handmade from pre-loved fabrics. Minor imperfections are a part of their charm and are not considered defects. We encourage you to embrace the unique qualities of handcrafted items.

  • Significant Defects: This return policy applies to significant defects that impact the functionality or overall appearance of the garment beyond the normal characteristics of a handmade item.

  • Timeframe:You must contact us within 7 days of receiving your order to initiate a return.

  • Shipping Costs: Return shipping costs are the responsibility of the customer.

We are committed to ensuring your satisfaction. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us at care@loveprotectsustain.com