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FAQs

Shipping & Order Tracking

Shipping details

After your order is finalized, you will receive a notification email with tracking information. Orders typically take 1-2 days to ship from our warehouse.

Track my order

You can log in and check if the order is dispatched, then you will see the tracking information of the order. To see your order status, please provide your order details.

Returns & Refunds

Return policy

To return your order, email your order number to info@loveprotectsustain.com. We will arrange for pickup, or you can send it back. Once the returned product is approved, a refund will be issued.

Garment Care & Maintenance

Tips for washing garments

Hand wash in cold water with mild detergent. Do not machine wash.

Tips for ironing and drying garments
  • Drying: Always dry flat in the shade. Direct sunlight can cause fading and damage.
  • Ironing: Iron on the lowest heat setting, if necessary.
    Gentle care is essential to preserve the beauty and longevity of these garments.
Will the colours fade?

The use of organic dyes and vintage fabrics may result in natural color fading. Embrace this change as part of your garment's unique character.

Do the garments shrink?

No, the fabric does not shrink.

Sizing & Fit

How do I know what size to wear?

"Free Size" dresses typically fit sizes medium to large, but check your body shape and desired fit. Some dresses have specific size options; refer to the size chart for measurements.

What is Free Size?

Free size clothing fits a wide range of body sizes. These garments are usually made with stretchy fabrics and loose cuts to ensure comfort and versatility for the wearer and ease when gifting.

Product Uniqueness & Style

What is ONE-OF-A-KIND?

ONE-OF-A-KIND clothing is unique because each piece is made from pre-loved fabric and handwork by skilled artisans. You won’t find two identical pieces: what you see in each collection is only made once and will never be replicated.

What to expect from this style of clothing?

Each handcrafted dress is unique and special, blending traditional handwork with vintage fabrics. You'll stand out from the crowd and support sustainable fashion by choosing this eco-conscious style.

Get in touch

Have questions about your order, or a general enquiry?